Lapeer, MI  - Home - Roberts Dermatology


Policies and Procedures

What to bring for your first visit:

  • Drivers license or a Picture ID
  • Insurance card(s)
  • If you are under 18 you will need to bring a parent. If you are emancipated or have a guardian, we will need paperwork showing proof
  • Paperwork, if completed
  • List of medications
  • List of allergies

Cancellation and Late policy:

  • Consultation and exam time is precious and in high demand. In order to keep our wait time down and to better serve you, we ask that you give a 24-hour cancellation notice if possible. We understand that emergencies do occur and in that case late cancellations will happen. However, please at least give the courtesy of a call that you cannot make it.
  • In order for us to give the best quality care for you, we have a 15 minute late policy. When a patient shows up late, the entire schedule is behind. Squeezing in patients causes a decrease in medical and quality care as well as an increase in medical errors. To avoid this, patients arriving 15 minutes late or more to their appointment will be asked to reschedule.

Thank you for your cooperation.

Medical Records Release:
If you need your medical records sent to another doctor or would like them for your own records we will need a written request dated and signed not more than 60 days before the request. By law, we have 30 days to respond however, we do respond promptly.

Please note: There may be a small copy fee for your records.

Prescription Refill Requests:
If you need a refill, please call at least 48 hours in advance of needing you prescription refill. This will allow enough time for your request to be reviewed by Doctor and for him to authorize or deny it. Certain medications may need to be more closely monitored than others, which may require you to be seen more often. After that 48 hours, if you have not heard back from our office, check with your pharmacy to find out when your prescription will be ready.

Please note: Under no circumstances will a prescription be refilled if you have not been seen for a period of one year or longer. You will have to make an appointment to be seen in order to get a refill.

 

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